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I experience exactly the same. We had MS Communicator in my previous company, and (almost) everybody used it. Now we have a solution as well but nobody uses it. Not so much an issue of tools really but an issue of culture and adoption of tools. Yes I agree BBMessenger can in some sense be a replacement but it is too slow to type on the small mobile device.


My previous employer had the foresight to encourage IM use. My present one not :-( I have resorted to using a Win Live Messenger client on my personal Blackberry to communicate/coordinate with some of my professional contacts (if they don't have the excellent BBM); the keyboard is only slightly limiting.

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