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Jody

Let me guess, they were still running using an admin account?

User Account Control is not a security boundary (even MS has said so). The only way to prevent problems like this is to run as a limited account and have separate admin account. Almost nothing will get through that without the user specifically allowing it.

I do that on my own home system and I set up everyone else's systems like that.

Andrew

If your friend is going to learn a new desktop she might want to think about a Mac. I've found the quality of Apple's hardware and software is an order of magnitude above anything in the market, well worth the price differential.

Also make sure she changes all her passwords on websites she might have accessed from the infected PC. It could have had a keylogger installed as well.

Chris Vail

Would an Android tablet computer work for your friend?

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